Keepwell AppsTerms
Last updated November 13, 2026.
These terms apply when you install or use an app from Keepwell Apps, a brand of Draco Ventures LLC, based in Colorado, USA. By installing an app you agree to them on behalf of your organization.
Buying and billing
Our apps are sold through the Atlassian Marketplace. Atlassian handles orders, trials, billing, renewals and refunds under its own terms. We do not take payment directly.
Your license
While your organization holds an active license or trial from the Atlassian Marketplace, it may use the app on the Atlassian site the license covers. You may not copy, resell or reverse engineer the app.
Your data
Your data stays yours. The app stores and processes it only to do its job, as described in the privacy policy and the documentation.
What the app can and cannot do
The documentation for each app lists its limits. Please read it. In particular, an app that restores deleted data can only restore what it saved before the deletion. It is not a full backup of your Jira site and should not be your only one.
Support
Support is provided as described on the support page.
Changes and ending an app
We may update an app to fix problems, keep it working with Jira, or improve it. If we stop offering a paid app, we will keep supporting it for customers with a paid license until that license period ends.
Warranty and liability
The apps are provided as they are. To the extent the law allows, we make no other warranties, and our total liability for any claim about an app is limited to the amount your organization paid for that app in the 12 months before the claim. We are not liable for lost data, lost profits, or indirect losses.
Governing law
These terms are governed by the laws of the State of Colorado, USA.