Privacy policy

Last updated November 13, 2026.

Keepwell Apps is a brand of Draco Ventures LLC, based in Colorado, USA. This policy covers this website and Issue Recovery for Jira. Questions go to support@keepwellapps.com.

This website

This website sets no cookies and runs no analytics or advertising scripts. It is hosted by Vercel, which keeps standard server logs, including IP addresses, to run and protect the service.

If you email us, we keep your message and address so we can answer and keep a record of the request. The message is kept in our mailbox and in the issue tracker we use to follow requests. We do not add you to a mailing list.

Issue Recovery for Jira

What the app stores

To be able to restore a deleted issue, the app saves a copy of each Jira issue it can read. A copy holds:

• The issue's fields, including summary, description and custom fields.
• Its comments, with each author's name and Atlassian account ID.
• The names of its attachments and the keys of linked issues. Attachment files are not stored.
• The names and account IDs of people who appear in the issue, such as the reporter and assignee.

It also stores a log of deleted issues, with the name and account ID of the person who deleted each one and of anyone who restored it, and the app's settings for your site.

Where it is stored

All of it is stored in Atlassian Forge storage, inside Atlassian's cloud. The app has no servers of its own and sends no data outside Atlassian. We do not receive a copy. Atlassian is the only other party that processes this data, as the host of the platform.

What we can see

We cannot read your issues or the app's stored data in the normal course of running the app. Atlassian gives app developers operational logs and usage figures. The app is written to keep issue content and personal data out of those logs.

How long it is kept

• Records of deleted issues are removed after 90 days by default. A Jira site admin can set this from 30 to 365 days.
• Saved copies of issues that still exist are kept while the issue exists.
• When a project is permanently deleted, its saved copies are removed within a day.
• When the app is uninstalled, Atlassian deletes the app's stored data for that site under its retention rules for Forge apps.

Erasing personal data

A Jira site admin can erase one person's name and account ID from every record the app holds, or erase everything the app holds, from the app's Settings tab. The text of comments a person wrote is kept, shown under "Removed user".

The app follows Atlassian's personal data reporting rules. When Atlassian reports that an account was closed, the app erases that account's name and ID from its records.

To stop an erased person from being saved again, the app keeps a one-way hash of the erased account ID. The hash cannot be turned back into the ID. It is kept until the app is uninstalled.

Who the data belongs to

The data in your Jira site belongs to your organization. Your organization decides what is stored and for how long through the settings above. If you are a person whose data appears in an organization's Jira site, ask that organization's Jira admin to act on your request. We will help them if they ask.

Where the app stores personal data for your organization, we act as its processor. The data processing agreement sets out what we commit to, and the security page describes how the app is built and run.

Sharing

We do not sell personal data. We do not share it with anyone except where the law requires it.

Changes

If this policy changes, the new version is posted here with a new date.